Refund policy
Recovery Harbor – Return & Refund Policy
Last updated: March 4, 2026
At Recovery Harbor, your comfort and confidence matter to us. Please review this policy carefully before making a purchase.
Order Cancellation
Orders may be canceled within 12 hours of purchase by contacting:
After 12 hours, orders enter processing and cannot be canceled.
Orders that have already shipped cannot be canceled.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at:
Please include:
• Clear photos or video
• Photos of packaging
• Shipping label
• Order number
If approved, we will offer:
• A replacement, or
• A full refund
Minor cosmetic issues (packaging dents, small wrinkles, thread imperfections) do not qualify.
Incorrect or Missing Items
If you receive the wrong item or parts are missing, contact us within 7 days with photo proof.
We may offer:
• Replacement
• Missing part shipment
• Partial or full refund
Orders Marked as Delivered
If tracking shows “Delivered,” we cannot issue a refund unless official non-delivery documentation is provided by your local post office.
Packages not claimed, refused, or undeliverable due to incorrect address are not eligible for refund.
Shipping Delays & Lost Packages (U.S. Orders)
Orders are considered lost if 45 days have passed since shipment.
If confirmed lost in transit, we will offer a replacement or refund.
Delays caused by carrier disruptions, customs inspection, severe weather, or other force majeure events are not eligible for compensation but we will assist in tracking.
Address Errors
We are not responsible for delivery failures caused by:
• Incorrect or incomplete address
• Refused delivery
• Failure to collect package
Please ensure your shipping information is accurate before checkout.
Returns
Due to hygiene and safety standards for wearable support devices, we do not accept returns for:
• Change of mind
• Ordering the wrong size
• Personal preference
Items showing signs of use or body contact are not eligible for return.
If a return is exceptionally approved, it must be:
• Unused
• In original packaging
• Requested within 30 days
Return shipping is the customer’s responsibility unless the item is confirmed defective.
We do not charge restocking fees on approved returns.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days.